Returns & Shipping Policies

Returns & Exchanges

We want you to love what you ordered. If something is not right, let us know. Follow the directions on the back of the packing slip to return merchandise for credit. If you would like other items you may place another order through the web site or specify what items you would like in the “New Merchandise” area on the packing slip. Pack all items in a secure carton or re-use the original packaging and enclose the packing slip. Any shipping fees associated with making these returns are the responsibility of the customer. All returns must be sent to our returns facility, shown below:

Furniture Guarantee

Currently we carry a variety of furniture pieces. If one of these furniture items does not meet your expectations, it may be returned for a refund or exchange within 30 days of delivery. Furniture must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. After 30 days, we will replace or refund your purchase for manufacturer defect.

* Your packing slip will include a pre-addressed return label.
* Postage is required. The fees associated with making returns are the responsibility of the customer.
* Drop your package in a mailbox or give it to your postal carrier.

You can also send the item back to us at the address below using any other traceable method. Be sure your package is prepaid. Once we receive your package, we will promptly exchange or assign credit as you instruct. We do not provide refunds.

Our return address is:
House of Aroha
14 Hastings Street
Napier 4110
New Zealand

Please remember to include the order number on your return label.
Your credit card company will calculate the current exchange rate automatically.

Shipping