Welcome to the Houseofaroha.com Web Site (the "Site"). House of Aroha provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. House of Aroha reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Houseofaroha.com web site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Usage Restrictions

All of the content you see and hear on the Houseofaroha.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses.

The content of the Houseofaroha.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you

(1) only use these materials for your own personal, noncommercial use,
(2) do not copy or post the content on any network computer or broadcast the content in any media, and
(3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any content or materials is transferred to you as a result of any such activities. House of Aroha reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

House of Aroha is a registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from House of Aroha.

User Comments, Feedback, Postcards and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Houseofaroha.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain House of Aroha property. Such disclosure, submission or offer of any Comments shall constitute an assignment to House of Aroha of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, House of Aroha will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

House of Aroha is and shall be under no obligation

(1) to maintain any Comments in confidence;
(2) to pay to user any compensation for any Comments; or
(3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Colours

We have done our best to display as accurately as possible the colours of the products shown on the Houseofaroha.com web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Correction of Errors and Inaccuracies

The information of the Houseofaroha.com web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you. If you are not fully satisfied with your Houseofaroha.com purchase you may return it with the original Houseofaroha.com packing receipt. Please see our Return Policy.

Pricing Policy

At Houseofaroha.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at Houseofaroha.com will usually be priced the same as merchandise offered at our affiliate Aroha Lamour store, in some cases, Aroha Lamour store may have different prices or promotional events at different times.

Typographical Errors

In the event an Houseofaroha.com product is listed at an incorrect price due to typographical error or systems error, Houseofaroha.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Houseofaroha.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Houseofaroha.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Houseofaroha.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Houseofaroha.com may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by NZ POST mail to your address on record in Houseofaroha.com account information.

Enforcement of Terms and Conditions

By accessing and using the Houseofaroha.com web site, you agree that your access to and use of the Houseofaroha.com web site is subject to these Terms and Conditions, as well as all applicable laws.

Use of Site

Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a House of Aroha or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organisation.

Indemnification

You agree to indemnify, defend, and hold harmless House of Aroha, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third Party Links

In an attempt to provide increased value to our visitors, House of Aroha may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with House of Aroha, House of Aroha has no control over these linked sites, all of which have separate privacy and data collection practices, independent of House of Aroha. House of Aroha has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, House of Aroha seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

What Information Do We Collect and How Do We Use It?

Houseofaroha.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Houseofaroha.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalise your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Houseofaroha.com recognises that it must maintain and use customer information responsibly.

To serve you better, we may combine information you give us online, in our stores or through our catalogues. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalise your shopping experience.

House of Aroha will not rent or sell your e-mail address for any reason. House of Aroha shares information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. We may disclose information about you to other members of the House of Aroha corporate family and as required by law. We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law.

You can always update or delete your personal information on our web site. Simply click My Account in the menu at the top of each page on our site, log in, and you'll be able to edit or change your information. If at any time you would like us to delete any of your personal information on file, just send an e-mail to customer@houseofaroha.com for customer service or call us at +64 6 835 5995. Please be sure to include your e-mail address, full name and password. If you no longer wish to receive House of Aroha catalogues, please contact us at +64 6 8355 995. You may also contact us via email (please include your exact name and mailing address as shown on your catalogue.) at customer@Houseofaroha.com.

Security

When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On Houseofaroha.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.

Returns & Exchanges Policy: Web

We want you to love what you ordered. If something is not right, let us know. Follow the directions on the back of the packing slip to return merchandise for credit. If you would like other items you may place another order through the web site or specify what items you would like in the “New Merchandise” area on the packing slip. Pack all items in a secure carton or re-use the original packaging and enclose the packing slip. Any shipping fees associated with making these returns are the responsibility of the customer. All returns must be sent to our returns facility, shown below:

* Your packing slip will include a pre-addressed return label.
* Postage is required. The fees associated with making returns are the responsibility of the customer.
* Drop your package in a mailbox or give it to your postal carrier.

You can also send the item back to us at the address below using any other traceable method. Be sure your package is prepaid. Once we receive your package, we will promptly exchange or assign credit as you instruct. We do not provide refunds.

Our return address is:
House of Aroha
14 Hastings Street
Napier 4110
New Zealand
Attn: Returns Department

Please remember to include the order number on your return label.

Your credit card company will calculate the current exchange rate automatically.

Furniture Guarantee

Currently we carry a variety of furniture pieces. If one of these furniture items does not meet your expectations, it may be returned for a refund or exchange within 30 days of delivery. Furniture must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. After 30 days, we will replace or refund your purchase for manufacturer defect.

Please call us at +64 6 835 5995 to inform us of the return. Returns should be sent to:
House of Aroha
14 Hastings Street
Napier 4110
New Zealand
Attn: Returns Department

Returns & Exchanges Policy: Store

Our Aroha Lamour store gladly accept returns of any unwashed, unworn, unused, or defective merchandise at any time accompanied by an original sales receipt. For items returned a Merchandise Credit will be issued for the price paid.

For merchandise returned without an original receipt, a Merchandise Credit will be issued for the current retail-selling price of the item(s) returned. Valid photo identification is required for all returns without a receipt.

A one-time price adjustment will be granted when an original sales receipt is presented within 14 days of purchase.

Returning Web Purchases to a Store

To return merchandise purchased from our website to our store, please bring the packing slip included with your order, as well as the credit card used to make the purchase and your photo id. Please be aware refunds must be made to the same credit card used to make the original purchase. In the absence of the original credit card, a store credit will be issued.

LIMITATION OF LIABILITY

HOUSE OF AROHA SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF HOUSE OF AROHA HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.